Container transportation can sometimes be a stressful job. When the port terminals are chaotic, there are queues on the roads and the phones are ringing, the ANCOsmile can be hard to maintain when we are speaking to our customers. But as a customer you should know that we do our utmost to fulfil the contracts we have entered, and if we don’t give the ANCOsmile on the telephone, let us know. We want nothing more than to give our customers the best service.