This service objective is probably the one that arouses the strongest feelings, both internally at ANCO, and presumably also with our customers. Because no matter how much we plan there are frequently times during a year with a lot of holidays when there are such major capacity challenges that we have to say no and suggest an alternative delivery time.
Another problem is the fact that 85 % of the 800 loads we carry every day are booked for delivery before 12:00. This creates bottle necks and perhaps the feeling that we often say no.
Therefore we always challenge our customers: Book as far in advance as possible, at least 24 hours before local loads, 48 hours before delivery for international deliveries, and remember that deliveries after 12:00 are gold dust to us and our subcontractors because we often have idle chassis in the afternoons.